The cloud-based integration platform has signed big deals with UnitingCare Queensland and SA provider Kalyra.
Cloud-based integration platform as a service (iPaaS) Boomi is having a good week, getting kudos from UnitingCare Queensland and announcing a deal with South Australian aged care provider Kalyra.
UnitingCare Queensland replaced its legacy integration platform with Boomi’s Enterprise Platform across its four private hospitals and 47 residential aged care facilities, helping it deliver scalable services for radiology, pathology, maternity, government claim services, statutory reporting and food services; a total of 110 integrations.
UCQ’s general manager of digital engineering Mike Hopkins said the not-for-profit had gone looking for reliability and consistency and Boomi had provided “a lot more insights”.
“Now we can get this data – we have this system coherently passing the data through to multiple destinations,” he said in ITNews. “Where it goes next is using that information extensively.”
Kalyra signed up with Boomi as part of its digital transformation journey to enhance client experience and speed human resources by connecting its siloed systems and centralising data for clients and employees.
“Accuracy is non-negotiable in caring for the aged and disadvantaged, and this starts with the digital systems that support our care workers,” said Nicole Fishers, the aged care provider’s general manager of information and digital services.
“But it was evident our extensive history, atop recent business expansion, was challenging our digital ecosystem with duplicate client data and inconsistencies scattered throughout, slowing time for our clients to receive care.
“We turned to Boomi to break down our data silos, paving the way for a new era of digital support services.”
Kalyra adopted Boomi’s iPaaS to connect its core business systems through a hub-and-spoke model, including Elmo (human resources), AlayaCare (home care system), iCare (residential care system), CarePage (customer experience system) and My Kalyra (mobile app).
With its operational information feeding into the My Kalyra app, the organisation has launched an on-demand digital support service for families, who now have mobile-friendly access to real-time service updates, the ability to adjust care schedules on the fly, and full transparency into financial information.
“We’ve created a golden record of information that ensures everything in our client-facing app — and our internal systems — is accurate and updated in real time,” said Ms Fishers.
“Our care staff no longer have to waste time chasing down missing or outdated information; everything they need is instantly accessible. It’s a huge leap forward in both efficiency and client satisfaction.”
Kalyra used Boomi DataHub to serve up its record of information, with the benefits also extending to the organisation’s workforce management.
“Previously, onboarding was bogged down by disjointed manual processes, making it difficult to track new hires and vet qualifications,” said Ms Fishers.
“Centralising our resourcing data has reduced data entry duplications and errors, ultimately speeding up the onboarding of staff and better supporting the workforce that underpins Kalyra’s ability to provide consistent, high-quality care.”
According to Fishers, the Boomi-connected environment has also strengthened Kalyra’s reporting and governance efforts with its data framework able to more efficiently and accurately meet compliance and regulatory standards.
Looking to the future, Kalyra is gearing up to leverage even more of the Boomi Enterprise Platform’s capabilities to harness the growing potential of AI and robotics in improving health services.