AI will assist GPs to prepare for chronic conditions MBS changes.
North Queensland general practices are using AI to successfully increase voluntary patient registrations into MyMedicare.
NQPHN has partnered with Healthily, the creators of GoShare Voice, to offer local general practices the technology to help prepare for changes to MBS item numbers for managing chronic conditions, which come into place from November 2024.
The partnership is funded under the NQPHN’s MyMedicare Mini Continuous Quality Improvement (CQI) activity.
NQPHN CEO Sean Rooney said the technology was working effectively to identify and contact eligible patients for MyMedicare registration.
“This technology is helping practices to easily reach out to patients who are eligible to register for MyMedicare,” said Mr Rooney.
“It is an effective solution that is enhancing efficiency in workflows, while also helping to reduce the administrative burden that healthcare staff face.”
GoShare Voice enables automated outbound phone calls with patients to provide relevant health information and support.
Practice manager Emma Pullen, from Sydney Street Medical in Mackay, said using the technology had a positive impact on the practice and their patients.
“Using the GoShare Voice AI technology has increased the effectiveness of GoShare overall for our practice and has taken some of the pressure off our administration staff when registering eligible patients for MyMedicare,” said Ms Pullen.
“It has also helped patients to take more responsibility for their own health, and we are seeing a positive impact on patient health literacy and self-management.”
Eligible patients are sent a personalised SMS that includes contact details of the practice, a direct link to information about MyMedicare, and a link to the MyGov registration page.
Patients who do not respond to the text message will receive a follow-up phone call through GoShare Voice taking patients through registration options and allowing them to ask questions.