The Clinician will be collecting PREMs and PROMs across the sunshine state’s hospitals.
Queensland Health has awarded a statewide contract to New Zealand-based patient-centred care transformation company The Clinician to implement its ZEDOC platform for collection and analysis of patient reported measures and patient safety culture staff surveys across all hospital and health services.
ZEDOC is an off-the-shelf application which captures and reports real-time patient reported and staff feedback.
The Clinician has a positive track record, having successfully implemented similar programs across Singapore’s hospital system and SA Health. The Clinician’s recent move to cloud-agnostic infrastructure for their platform also allows for greater flexibility and scalability.
“It’s a significant opportunity to collaborate with Queensland Health on this transformative project,” said Dr Ron Tenenbaum, CEO and principal founder of The Clinician.
“Our goal is to equip healthcare providers with the tools and insights necessary to enhance patient experiences, outcomes and safety.
“By utilising real-time data from both patients and staff, Queensland Health will be empowered to make informed, data-driven decisions to elevate the quality of care across the state.”
Key features of the ZEDOC system include:
- Ward and hospital experiences: collects patient-reported experience measures (PREMs) to provide insights into the overall experience of Queensland Health services;
- Individual patient outcomes: gathers patient-reported outcome measures (PROMs) in real-time to support shared decision-making between patients and clinical teams, empowering patients to participate in their healthcare decisions;
- Staff feedback on patient safety culture: collects and reports real-time data from staff, enabling the implementation of interventions in HHSs;
- Integrated platform: The Clinician’s PRM platform will act as a single system for collecting and analysing PRMs and PSC data, simplifying access for patients, parents, and carers, while providing healthcare staff with a comprehensive reporting tool; and
- Automated patient communication: patients will be contacted via SMS or email following or during their engagement with a health service.
